Last Updated: [Insert Date]
Howdy Partner! At Cowgirl Drape Sales, we want you to be as happy with your western wear as a cowboy is with his favorite saddle. If something doesn’t fit right or isn’t what you expected, we’ve got your back like a trusty trail buddy.
1. Our Return & Exchange Promise
We accept returns and exchanges within 15 days of you receiving your order. All items must be:
- Unworn and unwashed
- In original packaging with tags attached
- In resellable condition (no stains, odors, or damage)
⚠️ Non-Returnable Items:
Due to hygiene reasons, we cannot accept returns on:
- Intimate apparel (bras, underwear)
- Swimwear (unless tags are intact and hygiene liner in place)
- Final sale items (clearly marked in product description)
2. How to Start Your Return or Exchange
Follow these steps smoother than a line dance:
- Contact our posse at [email protected] within 15 days of delivery
- Include your order number and whether you want a refund or exchange
- Wait for our return authorization – we’ll email you within 2 business days
- Package your items securely and ship to our Tucson corral (address below)
Return/Exchange Request Template
Subject: Return/Exchange Request for Order #[Your Order Number]
Email Body:
Howdy Cowgirl Drape Sales Team,
I’d like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return/exchange: [List items with sizes/colors]
Reason for return: [Fit issue, wrong item, etc.]
For exchanges, I’d like: [New item details if exchanging]
My shipping address is:
[Your Full Name]
[Your Address]
[City, State, ZIP]
Thank you kindly,
[Your Name]
3. Shipping Back Your Items
You’ll need to cover the return shipping unless we made a mistake (then we’ll send you a prepaid label faster than a mustang at full gallop). We recommend using a trackable service – we ain’t responsible for items lost in transit.
Return Address:
Cowgirl Drape Sales
Returns Department
3772 Polk Street
Tucson, AZ 85716
4. Refund Timeline & Methods
Once we receive and inspect your return:
- Processing time: 3-5 business days
- Refund method: Original payment method
- Timeline for refunds:
- Credit cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
Exchanges will ship once we receive your return. We’ll email you the new tracking number quicker than you can say “yeehaw!”
5. Damaged or Wrong Items?
If your gear arrived damaged or wasn’t what you ordered, holler at us immediately at [email protected] with photos of the issue. We’ll make it right faster than a sheriff settles a saloon dispute – no return shipping costs to you!
Got Questions?
Our customer service posse is ready to help:
Email: [email protected]
Address: 3772 Polk Street, Tucson, US 85716
Happy trails and happy shopping, partners!